Business Support | Business hours support provides:

• Support for product fault resolution
• Coverage 8:00am to 5pm client local time Monday to Friday, excluding public holidays
• Telephone response by a certified support engineer within 1 hour to calls logged via the 0800 number
• Phone and email support time, vendor call logging and contact time, patch testing, toll calls and fault research. This time is chargeable where a support fee is not paid
• Product Alert Notifications
• Vendor escalation
• License management, if licenses are purchased from Sempre
• Access to the Sempre software library
• Access to Sempre’s case management software
• Access to the Vendor Knowledgebase portals where available
• Access to Sempre afterhours support within a 1 hour phone response time
• A purchase order will be required to progress with afterhours support
• Free usage of BCS (Backup Control Suite) software
• Technical Account Management