Operational Assistance

Support | Operational Assistance

Charged in addition and provides:

  • Assistance with operating the software/hardware
  • Configuration changes
  • Assisting with environmental problems through to resolution
  • Patch installation

Operational assistance exclusions:

  • Onsite assistance
  • Changes to the software/hardware where performance impact will be degraded
  • Non vendor documentation

This is not intended to replace the need for training on the product